Sep 6, 2025
I hired her to redesign my website for a professional look, better performance, and SEO, but the experience was disappointing. Website speed is still low, and the quality didn’t meet expectations. Communication was poor — replies often took days, and when I raised concerns, she mentioned a family emergency. I was patient and gave extra time, but the project, promised in 7–10 days, dragged on for weeks and remains incomplete. I also made the mistake of clearing payment early....
Professional's Response
Dear Nadia,
We are surprised to see your review, especially since you were initially happy with our work. It's been 10-15 days since we completed your order, and we believe the performance issues you're experiencing are due to the numerous edits and changes you requested and you did yourself too. You are having alot of hidden pages which causes these issues too .
To clarify, our agreement was for website redesign, not SEO or accessibility services. Despite this, we delivered a luxury design with desktop and mobile responsiveness, completed SEO steps, and provided multiple layout options.
We must say that your communication throughout the project was unappreciative and rude. You also requested several extras outside the original scope and payment. Nevertheless, we maintained professionalism and delivered quality work.
Best regards,
Javeria Ch
DevifySol
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